Property Care Plan terms
The membership terms for the Property Care Plan. They sit alongside our website terms and privacy notice, and the separate written quotation for any repair work.
Last updated 22 June 2026
These terms govern the Property Care Plan, a paid membership offered by Vanguard Pro Ltd, trading as Vanguard Projects. By joining and paying for the plan you agree to them. Please read them with our website terms and privacy notice.
Who we are
The plan is provided by Vanguard Pro Ltd, trading as Vanguard Projects, registered in England and Wales under company number 14084220, registered office 5th Floor, 167-169 Great Portland Street, London W1W 5PF. You can reach us at hello@vanguardprojects.co.uk or on 0207 167 6438.
What the plan is
The Property Care Plan is a membership for a single residential property. It does two things: it creates and holds a secure cloud record of your property (your "property passport"), and it gives you member rates and priority when you ask us to carry out repairs or maintenance. The plan itself is not insurance, and it is not a warranty or a guarantee against faults.
Who can join
The plan is currently available only for residential properties in Greater London, confirmed by the postcode check at sign-up. You must own the property, or be authorised by the owner to arrange its upkeep. The plan is intended for individual homes and small landlords. Portfolios, managed buildings and developments are handled under separate business arrangements, so please contact us for those.
The two tiers
- Self-Survey. You document the property yourself using our guided checklist and upload the material to your passport. You are responsible for the accuracy and completeness of what you provide.
- Full Survey. One of our inspectors visits and documents the property to a professional standard. The one-off survey fee covers that visit and the work of building your passport.
You can move from Self-Survey to Full Survey at any time by paying the survey fee then current.
Fees and payment
The fees that apply are those shown to you at sign-up: any one-off survey fee, and the recurring monthly membership fee for your tier. Payments are taken securely through our third-party payment provider; we do not store your card details. The membership renews automatically each month until you cancel. We will tell you in advance of any change to your membership fee, and you may cancel if you do not wish to continue at the new price.
Member repair rates
Repairs and maintenance are quoted separately for each job. As a member you pay the reduced labour rate stated for your tier and receive priority booking. The membership fee covers your passport, your discount and your priority; it does not cover the cost of the works themselves, which we will always price and agree with you before starting. The discount applies to our labour rates and not necessarily to materials or third-party costs.
Your property passport and data
We hold your passport securely and use it only to look after your property and respond to your requests. We do not sell it or share it for anyone else's marketing. How we handle your personal data, and your rights over it, are set out in our privacy notice. If you cancel, we will keep your passport for a reasonable period in case you return, then delete it, and you can ask us for a copy or for earlier deletion at any time.
Cancelling
You can cancel your membership at any time by contacting us; it will end at the close of your current paid month and will not renew. If you are a consumer you also have a legal right to cancel within 14 days of joining. Where you have asked us to carry out the inspector survey within that period and it has been completed, the survey fee is not refundable, because the service has been provided; the membership itself remains cancellable.
Changes to the plan
We may update what the plan includes or how it works, and we may change these terms. If a change materially reduces what you receive, we will tell you and you may cancel. The version of these terms in force when you sign up or renew is the version that applies to you.
Our responsibility to you
We will provide the plan with reasonable care and skill. To the extent permitted by law, we are not liable for indirect or consequential loss. Nothing in these terms limits or excludes our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be excluded under the law of England and Wales. Nothing here affects your statutory rights as a consumer.
Governing law
These terms, and any dispute arising from them or from your membership, are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
Questions about the plan? Email hello@vanguardprojects.co.uk or call 0207 167 6438. Ready to start? Head back to the Property Care Plan.